Support
Something broken, something confusing, or something you wish it did? Write to us.
Getting help
Email is our only support channel, and it goes straight to the developer. We aim to reply within two business days.
If you are reporting a bug, it helps enormously to include your device model, your operating system version, and what you were doing right before it went wrong. Screenshots or a screen recording are better than any description.
Requests
Feature requests are genuinely welcome and genuinely read. We cannot promise a timeline for any of them, and we say no to most things — but not before thinking about them.
Purchases and refunds
Where our software is distributed through an app store, purchases and subscriptions are handled by that store rather than by us, so refunds have to go through them. Use the store's own refund process with the account you bought with.
Tell us as well if something went wrong. We cannot issue the refund, but we would like to know why you wanted one.